Daijiworld Media Network - New Delhi
New Delhi, Mar 9: Four of Airports Authority of India’s (AAI) airports are adjudged the best in the world in the recently announced Airport Service Quality (ASQ) awards for the year 2019. Mangaluru International Airport is one among them.
Chandigarh, Mangaluru, Trivandrum and Lucknow are yet again adjudged the best in the world. These airports won 10 awards in four categories.
In the year 2019, ACI-ASQ survey was carried out at 356 airports across North America, Latin America and Caribbean, Europe, Africa, Middle East and Asia. The ASQ survey results are monitored by AERA, NITI Aayog and MoCA.
Mangaluru, Chandigarh and Trivandrum won the ‘Best Airport by size and region’ in 2 to 5 million passengers per year in Asia-Pacific Region category. Lucknow won the award in 5 to 15 million passengers per year in Asia-Pacific Region.
‘Best airport by environment and ambience by size’, ‘best customer service by size’ award and ‘best infrastructure and facilitation by size’ award was won by Chandigarh and Lucknow in 2 to 5 million and 5 to 15 million passenger categories.
The airports have undertaken various measures over the past year to make travel more convenient and hassle free for the passengers elevating their experience that is at par with the best airports in the world.
Mangaluru has taken steps such as:
- Commissioning of 2 passenger building bridges
- Facelift works of terminal building were completed to improve terminal building ambience
- Large size FIDS displays installed
- App based CAB aggregator was introduced
- Automatic electronic access control systems, E-Gates for arrival and departure immigration counters introduced for passenger’s convenience.
- Improved signage in the terminal building and city side
- Various other passenger facilities like ATMs, two concessionaries, 500 new trolleys and lounges refurbished
- Eco-friendly airport
- Passenger facilities for differently-abled people improved by providing tactile flooring ending with ‘May I help you’ desk.
- Different cashless payment options introduced
- Local art works depicting local culture, heritage and traditions are being displayed in the various prominent places of the terminal building and also in the city side. The local art works have been appreciated by travelling public.
About Airport Service Quality (ASQ)
Airport Service Quality (ASQ) survey is the world-renowned and internationally established global bench-marking programme measuring passengers’ satisfaction, whilst they travel through an airport, conducted by the Airports Council International (ACI), (a global non-profit organisation of Airport Operators). ASQ awards recognize
those airports around the world that deliver the best customer experience in the opinion of their own passengers.
Airports Council International (ACI), the global trade representative of the world’s airports carries out international bench marking of airports through its participative programme known as Airport Service Quality (ASQ) Survey measuring passengers satisfaction across 34 key performance indicators that includes 8 major categories such as access, check-in, security, airport facilities, food and beverage, retail, airport environment and arrival services.
The ASQ programme provides the research tools and management information to better understand passengers’ views and what they want from an airport from the products and services standpoint.