Daijiworld Media Network – Udupi
Udupi, Jun 12: District In-charge minister Jayamala launched `Udupi Help; an app to address public grievances during monsoon, at the deputy commissioner's office on Tuesday, June 11.
The app can be downloaded from Google Playstore and installed on a smartphone with android facility.
The app will guide to select the language of one’s choice. The mobile phone number should be registered after accepting the terms and conditions. A one-time password is sent to the phone then to confirm the registration. The location is identified through the GPS in the phone.
The app user should furnish few details including name, landmark and gender to use the app.
There are facilities to submit complaints in the opening page of the app. There is also a video to demonstrate how to use the app.
All types of grievances during monsoon can be submitted online with the help of this. Issues including uprooted electricity poles, floods, damage to houses during lightning, overflowing manholes, landslide and mosquitoes breeding in stagnant water can be submitted online.
A page opens once the user clicks the grievance button. There is an option to upload photographs and videos also. After the complaint is registered, the complainant will receive a complaint identity.
Once the complaint is submitted, it will reach the IT section of the City Municipal Council and the natural calamity authority of the DC office. The IT engineers will forward the complaints to the nodal officers appointed at different wards.
Through GPS, the team of officials will reach the place mentioned in the complaint at the earliest.
The 35 wards in Udupi CMC limits have been divided into three divisions and each division has a nodal officer to redress the grievances. Separate teams with members drawn from Mescom, Forest Department and the CMC have been already formed.
"Our target is to solve any problem within six hours," deputy commissioner Hephsiba Rani Korlapati has said during the launch.
She also informed that the app was developed on the lines of the C-Vigil app of the Election Commission of India. The app will also help people interact with the staff of the Udupi Municipality.
"The app usage is restricted to the Udupi City Municipal Council wards for now. However, there are plans to extend it to the entire district in the future. The status of the complaint can also be seen in the app," the deputy commissioner said.