Mangaluru: Holiday hangover - Banks witness unprecedented rush


Daijiworld Media Network – Mangaluru (RJP)

Mangaluru, Apr 4: An unprecedented but manmade chaos affected banks in Karnataka on Saturday April 4.

After three days of holidays, the bankers were not happy to resume work with holiday hangover marking their faces, not to mention about some lucky ones who have gone on long leave. Saturday is a half working day and the banks are open only for three hours from 10 am to 1 pm.

Some customers were seen outside the bank as early as 9 am. But the banks allowed customers inside only after 10 am. Within minutes from that, customers could be seen walking into banks in big numbers.

All the banks in Mangaluru city witnessed this. There was absolutely no place even to stand inside the banks. This sent the staff of some banks to resort to delaying tactics. Customers suffered without knowing when their time would come to get their work done.

The banks in the region especially nationalised ones are seldom quipped to deal with heavy rush. Even if they were, they would do the work in their own style.

Some banks blamed ‘internet connectivity’ and ‘system not opened’ for the delay. In fact enquiry by daijiworld has revealed that due to ‘some problems’ and ‘yearend’ bug, some systems in banks were really down and were restored only later after complaints were received.

It seemed almost impossible that the customers who walked in to the bank would walk out with their work done.

A customer speaking to Daijiworld said, "Why do they want so many holidays? Why can't they work like other private concerns and offer services even on holidays? When they will change?"

  

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Comment on this article

  • praveen, ulita

    Sat, Apr 04 2015

    It is high time to privatize services. When private banks are working, some may be even on Sundays, why not Govt. Banks? They demand everything from Govt.
    Concerned please give a thought.

    DisAgree [2] Agree [6] Reply Report Abuse

  • Vincent Rodrigues, Katapadi/B'lore

    Sat, Apr 04 2015

    Too many bank holidays continuously derail the banking services.

    DisAgree Agree [10] Reply Report Abuse

  • Veena, Mangalure

    Sat, Apr 04 2015

    Yes Bhavya, bankers are humans, they are not Aliens from outer space. They should know how to treat their customers. They are getting paid for their jobs and not doing any free service. Nobody wants to see their big grumpy faces when doing their jobs. Also, they need to get some training in customer service.
    And where in the world you got the information that banks don't get as many holidays as other private concerns do. Really???

    DisAgree [1] Agree [7] Reply Report Abuse

  • Thomas Valder, Bahrain

    Sat, Apr 04 2015

    If you want to experience customer friendly service, please visit Canara Bank, Gokul Market. Staff is very helpful, friendly and serve with smiling face. Keep it up Canara Bank.

    DisAgree [2] Agree [15] Reply Report Abuse

  • Af,, mangaluru

    Sat, Apr 04 2015

    bhavya, mangaluru
    dear madam, have you ever gone thru the responsibilities and job risk having with private concerns, every time we go to bank whether it is holiday or they are lunch time or customer service is closed.

    DisAgree Agree [19] Reply Report Abuse

  • shubha, kudla

    Sat, Apr 04 2015

    For any customer visiting his bank for transaction is a painful experience. The people behind the counters( especially in Syndicate bank, Hampankatta)are always grumpy, with big faces, highly rude and non cooperative. No one knows the reason for that. They should know that a bank has business only because of its customers and in todays times customer is the king. Hopefully they understand this.

    DisAgree [2] Agree [25] Reply Report Abuse

  • Dylan, Mangalore

    Sat, Apr 04 2015

    You visit a bank they are on strike or there is system failure. Even this morning Syndicate Bank Kankannady there was a system failure even after a good holiday. Ravindra Karkala we all know that banks have introduced several alternate channels like Internet Banking, ATM, but you are not aware that Public sector banks do charge the customers when a ATM card is issued to them and in the case of Private banks they charge for the mobile messages, etc.... Finally the customer is over burdened or over charged. Customers beware when dealing with banks(ANY).

    DisAgree [7] Agree [17] Reply Report Abuse

  • santoshprabhu, india

    Sat, Apr 04 2015

    if banks were open NDA govt would have got blame to keep working on minority religious holidays

    DisAgree [7] Agree [14] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Sat, Apr 04 2015

    Give all Banks five day week but no Public Holidays if Banks have to progress ...

    DisAgree [14] Agree [38] Reply Report Abuse

  • bhavya, mangaluru

    Sat, Apr 04 2015

    banks don't get as many holidays as other private concerns do...even bankers are humans

    DisAgree [65] Agree [11] Reply Report Abuse

  • RAVINDRA, KARKALA

    Sat, Apr 04 2015

    For current situation, customers are responsible for following reasons:
    1)Customers are very well aware of holidays and failed to postpone the transitions and carry out transactions on other day.
    2)Banks have introduced several alternate channels like Internet Banking, ATM, E-Bank Lobby etc. incurring huge amount. Customers failed to adopt new technology in large scale.
    3)some problems ‘internet connectivity’ and ‘system not opened’ are apparently due to low capacity servers which can be resolved over period of time. Even Giant bank like SBI is facing such problems.
    4)Questioning Bank and staff for number of holidays is absurd since holidays in banks are d as per Nagoitable Instrument Act,by democratically elected Govt.
    5)A large number of cash transactions is done by customers to avoid taxes. Such translations can be routed through other channels lik Neft,RTGS etc.

    DisAgree [23] Agree [21] Reply Report Abuse


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