Daijiworld Media Network - Dubai (MS)

Dubai, Dec 12: As many as 177 passengers, who were supposed to fly by SpiceJet flight SG 60 from Dubai to Mangaluru at 12.50 pm of Wednesday, had a horrid time as their flight was continuously deferred by the SpiceJet authorities and finally cancelled the flight after 24 hours of keeping the passengers on hook.

The authorities of SpiceJet did not inform the passengers clearly about the reason for delay. Initially operational issues were cited as the reason for the delay but at the end when the flight was cancelled, it said that the flight is cancelled due to technical fault in the tire of the flight.

Representational image

Screenshots of notification mails

To increase the agony of the passengers, there was no senior SpiceJet representative at the airport to answer and pacify the anxious passengers. The passengers were not provided taxi fare to go back to their homes and were also not provided hotel accommodation saying that it is a 'Budget Airline'.

Food and refreshment was provided only once in 24 hours delay. That too the families, including children and elderly people, were asked to walk two floors up to have a Macdonald's meal.

In total eight mails were sent to the passengers after two or three hours and in each mail the time of the flight was kept on deferring. However, at the end the flight itself was cancelled.

After the cancellation of the flight, the passengers were not offered the alternate flight but were asked to collect refund and book alternative flights through detour. However, the direct flights to Mangaluru are available only after two days. This has caused the loss of money, in addition to loss of annual leave and mental agony to the passengers who had booked their ticket on this flight.

This is not the first time that SpiceJet has shown apathy towards its fliers. In the past also several issues were raised against this airlines.