Daijiworld Media Network - Panaji

Panaji, Apr 2: A heated altercation between a tourist and a petrol pump attendant at Heera Petrol Station, opposite Kadamba Bus Terminus, was defused yesterday at around 1 pm, thanks to the timely intervention of another customer. The argument erupted when the tourist noticed that the fuel pump reading did not start from Rs 00.00. Instead, it showed Rs 37.00, yet the attendant charged him Rs 100 for the refill. Frustrated, the tourist explained the situation to others in the queue, warning them about a common malpractice at fuel stations.

According to several customers, many petrol pump attendants engage in deceptive tactics. One method involves retaining fuel in the nozzle or stopping the pump prematurely, leading customers to receive less fuel than they pay for. The tourist alleged that attendants quickly remove the filler once the desired amount is displayed, but some fuel remains in the pipe.

This incident is not an isolated one. In another case at the Kantak Petrol Pump near Ferry Point, a customer claimed he was charged Rs 200 for only Rs 100 worth of petrol. Without tangible proof after fueling, he had no way to challenge the fraud. There are also allegations that some attendants work in collusion with petrol pump owners or company representatives. Reports suggest that pump settings are occasionally adjusted to start from round figures, allowing attendants to siphon off extra money.

Some vigilant consumers insist on purchasing petrol for non-round figures like Rs 175 or Rs 225, believing this reduces the chances of being scammed. Others have noted that attendants often refuse to provide fuel in transparent bottles, allegedly to avoid scrutiny.

Online platforms like YouTube have become a battleground for exposing such frauds, with multiple videos highlighting the tricks used to dupe unsuspecting customers. Despite earning modest salaries, many petrol pump attendants reportedly enjoy lavish lifestyles, leading to speculation about illicit earnings. Some sources claim that attendants even fill extra petrol for friends and later pocket the money.

While the issue persists, authorities have yet to take stringent action. Consumers are urged to remain vigilant, demand a zero reading before fueling, and document discrepancies whenever possible.