Rons Bantwal

Daijiworld Media Network – Mumbai (EP)

Mumbai, Jan 17: After an overwhelming response at the customer meet held on Wednesday January 15 at Emerald Hall, Hotel Kohinoor Continental, Model Cooperative Bank Ltd held its 2nd customer meet on Thursday January 16 at Celebrity Hall, Payyade International Hotel, Kandivali West, Mumbai for its customers from Borivli, Dahisar and Malad branches.

Approximately 250 customers from these branches attended the function. The event began with the inaugural address by Albert W D'Souza who spoke on the current banking scenario and in particular the performance of Model Coop Bank Ltd over the years. He elaborated on the requirements for a FSWM (Financially Sound & Well Managed) Cooperative Bank and how Model Coop Bank Ltd was above the required benchmark. “The FSWM status and the overall good performance of the bank have been recognized by various associations for all cooperative banks, at city level, district level and state level, as was evident from the fact that the bank had won 11 awards in the last 5 years for their stellar performance. The bank continues to grow from strength to strength and launches new products from time to time. The bank is launching 'Mobile Banking' for the benefit of its customers, which will attract younger generations to the bank,” he said.

Founder chairman John D’Silva spoke on the evolution of Model Coop Bank from its roots which were sown on April 26, 1916 with the formation of the Mangalorean Catholic Cooperative Credit Society Ltd which in 1998 became Model Coop Bank Ltd.

Founder director Vincent Mathias the next speaker gave a very practical and relevant presentation on 'Your money is safe with Model Coop Bank Ltd'. He spoke on how the bank has always ensured compliance with all the regulatory requirements. “The regulatory requirements have been laid down by RBI and are updated from time to time. The purpose of these requirements is to ensure that the funds of the public and depositors with the bank are safe. The bank has been regularly rated as 'A' by its Statutory Auditors which is evidence of the soundness and compliance level of Model Coop Bank Ltd.”

Once the presentations were completed there was an interactive session where the customers were invited to take the mike. Many customers voluntarily came forward and shared their experiences of banking with Model Coop Bank Ltd and expressed their satisfaction for the prompt and professional services provided by it.

The banks first general manager and CEO Frank Lewis was among the dignitaries present.

The customers who gave their comments and suggestions were Brian Silva, Joachim Cardoz, John Lobo, Ravi Jain, Carlos Castelina, Leena Tauro, Irene Duguet, Maxim Pinto, Marus Mascarenhas, Yvonne D’Souza, Lydia Lewis and George Almeida.

The interactive session was responded to by the chairman and the general manager. The evening ended with the vote of thanks by director Thomas Lobo.

The other directors of the bank that were present included Marita D’Mello, Paul Nazareth, Gerald Cardoza, Sanjay Shinde. The event was compered by deputy general manager Zenon D’Cruz.