Daijiworld Media Network
New Delhi, Dec 11: A video of Zomato’s food delivery executive caught on tape eating food meant for delivery has caused major embarrassment to the food delivery giant.
The video shared on twitter by @Madan_Chikna shows the delivery executive opening packs of food meant for delivery and eating out of them. After eating a couple of spoons from a pack, he levels the food to make it seem untouched. He then does the same with another pack and later seals the food packets and sets out for delivery.
The video was shared widely with some expressing concern over services provided while others trolled Zomato.
However, Zomato was quick to respond and issued a statement, "If true, this is unfortunate and not in line with our beliefs. We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against this.”
Soon after, Zomato shared another blog post where they apologised.
“We take these kinds of reports extremely seriously and upon thorough investigation, we’ve found that the video was shot in Madurai. The person in the video happened to be a delivery partner on our fleet. We have spoken to him at length – and while we understand that this was a human error in judgement, we have taken him off our platform,” they wrote.
The blog post went on to add that the video highlights a real possibility for tampering with the food on the way to delivery from a restaurant. “We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we add an extra layer of safeguard against such behaviour. Additionally, we will educate our delivery fleet of over 1.5 lac partners to highlight or escalate any such deviations to us, while also encouraging our users — the custodians of our platform — to highlight the smallest of anomalies to us,” the post read.
However, soon after the news of the employee being fired went viral, many felt that the punishment was too harsh as the delivery boys work hard and hunger is beyond one’s control. Many expressed their sympathy towards the employee.
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