Daijiworld Media Network – Mangaluru (SS)
Mangaluru, Jun 8: A woman staged a protest against the bank staff for negligence and exhibiting a careless attitude in transferring the money for an emergency treatment through the ATM which failed and succeeded in getting her money.
A woman wanted to transfer some money through cash from her account to a known family who was admitted to a hospital. She visited a branch of a national bank in Surathkal where she was directed by the bank staff to deposit the money in the ATM.
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She put the money into the ATM and waited for the receipt but the ATM showed her a message that the transaction is under process. The ATM stopped functioning and her money got stuck. She was unable to transfer the money through the machine to the recipient.
The woman became tensed and worried that the money was meant to be transferred for an emergency and so she requested the bank staff to deposit the money into the recipient’s account. When the bank staff did not respond favourably saying that the branch manager was not available and that she has to visit the head office to inform or complain regarding the matter. The bank staff also said the issue could take two to three days to get resolved.
On hearing this, the woman got tensed and angry and said that she came to the bank to deposit the money. She said the bank staff could have directly made a cash transfer to the recipient’s account.
She protested against the careless attitude and the answer given by the bank staff and she insisted that the bank should transfer the money that was stuck in the ATM to the recipient.
She sought the support of the passers-by and said that the bank staff was not responding or serving its customers properly. When the bank staff re-examined the ATM, it was confirmed that the money had been deposited. With the intervention of the police, the woman got her money back. She was told that whenever there is a delay in transaction it could get reversed and the whole issue came to an end with the bank staff getting the woman to sign a letter of undertaking.