From Our Special Correspondent
Daijiworld Media Network
Bengaluru, Mar 8: The Kempegowda International Airport, Bengaluru has achieved another incredible feat by becoming the first airport in the world to clinch the Airports Council International’s Airport Service Quality (ACI ASQ) Awards for both arrivals and departures.
What makes it more prestigious is that the Airport has won the first-ever ASQ Award for arrivals, a category open to airports across the world, that was introduced in 2018. ACI World announced that BLR Airport also won the award for Best Airport by size/region in the 25-40 MPPA category in the Asia-Pacific zone.
The ACI’s renowned ASQ Award recognises airports around the world based on a survey of passenger satisfaction.
“The ACI ASQ Awards reaffirm our commitment to provide an excellent passenger experience at the BLR Airport. BIAL is proud of the fact that ACI has recognised our effort in both segments-departures and arrivals,” said Hari Marar, MD & CEO, Bangalore International Airport Limited, operator of the BLR Airport.
“Our Airport is on the cusp of tremendous development and we will continue to ensure our passengers have a superlative experience,” Marar added.
“The Airport Service Quality Awards celebrate the achievements of airports in delivering the best customer experience and they represent the highest possible accolade for airport operators around the world,” said ACI World Director General Angela Gittens.
The Airport Service Quality (ASQ) programme is the world’s leading airport passenger service and benchmarking programme.
The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. Three quarters of the world’s 100 busiest airports are part of the ASQ programme which means that, in 2018, more than half of the world’s 8.3 billion travelers passed through an ASQ airport.
A range of new award categories, recognising excellence in segments of the customer experience announced earlier this year, have produced a diverse group of winners, illustrating the commitment to the customer experience of airports around the world.