Snapdeal joins Truecaller to enhance customer experience


New Delhi, March 2 (IANS): Online marketplace Snapdeal on Thursday announced its partnership with leading communication app Truecaller to enhance user experience by integrating 'Truecaller Priority' in the company's Interactive Voice Response (IVR) and order confirmation numbers.

Customers with Truecaller app installed on their mobiles will be able to easily identify and filter IVR or delivery verification calls when shopping on Snapdeal.

"Truecaller Priority feature will help reduce a key friction point in the delivery process; ensuring that our customers don't miss out on any important calls from Snapdeal," said Jayant Sood, Chief Customer Experience Officer, at Snapdeal in a statement.

Any calls received by users who have placed an order on Snapdeal will be clearly marked as 'Snapdeal Order Team' or 'Snapdeal Delivery Team'.

"With Truecaller Priority, Snapdeal ensures enhanced efficiency in its user communications while users get to know that call is critical and for relevant reasons," added Arun Krishnan, Director, Strategic Partnerships at Truecaller.

  

Top Stories


Leave a Comment

Title: Snapdeal joins Truecaller to enhance customer experience



You have 2000 characters left.

Disclaimer:

Please write your correct name and email address. Kindly do not post any personal, abusive, defamatory, infringing, obscene, indecent, discriminatory or unlawful or similar comments. Daijiworld.com will not be responsible for any defamatory message posted under this article.

Please note that sending false messages to insult, defame, intimidate, mislead or deceive people or to intentionally cause public disorder is punishable under law. It is obligatory on Daijiworld to provide the IP address and other details of senders of such comments, to the authority concerned upon request.

Hence, sending offensive comments using daijiworld will be purely at your own risk, and in no way will Daijiworld.com be held responsible.