Airtel Responds to Readers' Complaints - Assures SIM Reactivation
Daijiworld Media Network - Mangalore/Dubai
Mangalore/Dubai, Jun 10: On June 5 last week, Daijiworld had published a letter complaining about the poor service by Airtel, India's leading telecom service company. Within minutes of the publication, other readers from around the world responded expressing similar experiences.
The unprecedented response from Airtel users compelled Airtel customer service from Gurgaon to respond online and assure that all cases will be attended to if the contact numbers are provided.
Kumar Fernandes, the reader who initiated the complaint through his letter was approached by Manmohan, a customer service executive from India, and apologized for the inconvenience caused. By providing a simple application form along with personal identity proof, he agreed to re-activate both the scrapped SIM cards and restore the full credit amount which they had at the time of disconnection.
Airtel also assured to investigate the arrogant behaviour of Airtel customer service in one of the branches in Udupi, where Kumar Fernandes faced inconvenience.
Airtel, through Daijiworld, have also assured that they have gone through the other complaints put forward by readers in the comments column, and could be contacted by the readers with an e-mail to Airtelpresence@in.Airtel.com to resolve their issues.
Kumar Fernandes, while thanking Daijiworld for highlighting the common man's problems, said that sometimes, people have the tendency to ignore the 'unfair' activities of telecom, or any similar kind of servive providers due to the 'small' or 'negligible' amount of money involvement. But these 'small' amounts from millions of people around the country bring the company huge profits in an 'unethical' manner.
Fighting for the right cause always bears sweet fruits, sometimes quickly and sometimes late.
We at Daijiworld thank our readers for participating in the debate related to consumer service issue.